For every agent on the phone, human or AI
Stop spelling names over the phone.
Send your customer a link. They type it, or send a photo of the reservation. You see it live, with no readbacks and no typos.
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No more “B as in Boy, or D as in David?”
Any file type
Can’t find it? Send it.
When the customer can’t locate the booking code on the page, they snap a picture or send the reservation itself. It lands in the same scratchpad, live on your screen.
A photo
Snapped on their phone, right now.
A screenshot
From an app or an email.
A PDF
The confirmation, as they got it.
The reservation itself
Whatever file they have works.
How it works: three steps, no spelling bee.
Create a scratchpad
One click while the customer is still on the line. Nothing for them to install.
Send them the link
By text or email. They type the details, or send a photo or the reservation itself.
Watch it fill in
Every letter shows up on your screen as they type it. Copy it straight into your system.
Human or AI
Any agent on the phone. Same link.
Names and codes get mangled whether a person hears them or a speech model does. Either way, the fix is to let the customer type it.
Call center agents
Create a scratchpad, send the link, and watch it fill in while you stay on the call.
AI voice agents
Speech recognition mishears names and codes too. Send the same link and let the customer type it exactly.
For the people who run the call center floor
One wrong letter means a do-over. Every do-over is a longer call.
Right the first time
The customer types what they mean. Nothing is misheard, so nothing needs correcting later.
Fewer readbacks
Agents spend the call solving the problem instead of spelling it out loud.
Easier on everyone
Customers stop repeating themselves. Agents stop guessing between B and D.
Security
Secured. Gone in 24 hours.
Customer details and reservations are sensitive. A scratchpad is a working surface, not a record.
Every scratchpad is secured
Each one lives behind its own link, shared only with the customer on your call.
Auto-purged after 24 hours
Text, photos and files are all deleted automatically. Nobody has to remember.
Deleted for good, not archived
Delete one sooner and it is gone. No soft-delete, no recycle bin.
SSO and roles
SAML single sign-on, with admin and member roles so billing stays with the right people.
Make “can you spell that?” a thing of the past.
Start a scratchpad on your next call and see what your customer types.
Start a scratchpad